Call Center

• Inbound, Outbound & Blended Campaigns
• Prospect Development, Lead Generation, Warm Transfers and Sales
• 100% on-shore, in-house, on-site licensed workforce

IVR Capability

• Our proprietary lead validation technology marries form-based lead gen and the IVR
• Validate large volumes of inbound calls before engaging a live agent
• Keep the lights on 24x7 by allowing customer self-service

Proactive Web Chat

• Extend the digital handshake before they leave your site
• Monetize site traffic with LIVE agents
• Engage the consumer via chat then complete the interaction on the phone

Web and Integration

• Full design & production capabilities for lead generation
• Ability to integrate with IVR, call center and/or other 3rd parties
• Ability to integrate 3rd party technology solutions.

• Up-selling / cross-selling at point of purchase or as a follow-up
• Re-selling products or services that can be purchased / used multiple times
• Typically executed using inbound and outbound calls, and proactive live-agent webchat

• Qualify & Transfer - fielding, qualifying and prioritizing prospects for transfer to partner/closer teams via outbound and inbound, and ivr front end
• Variable inbound - we have a solution for handling inbound calls when volume is unpredictable
• Proactive webchat at critical points in your web funnel

• Point-of-purchase selling
• Cross-selling
• Up-selling